Returns
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Do you offer free returns?
We offer FREE returns (prepaid postage) on orders within the US mainland for items returned or exchanged within 30 days.
To return or exchange an item, simply login to our online returns portal to print a prepaid USPS return label.
Do you offer free exchanges?
We offer FREE exchanges (prepaid postage) on orders within the US mainland for items returned or exchanged within 30 days.
To return or exchange an item, simply login to our online returns portal to print a prepaid USPS return label.
What is your return policy?
We accept the return of items ordered within 30 days of the date the order was shipped.
Products must be returned unworn, unwashed, in their original condition and with all tags attached.
We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.
How do I return or exchange an item?
To return or exchange an item, please visit our online returns portal.
You'll need the zip code of the address the package was delivered to, and also your order number. Your order number can be found in your order confirmation and shipping confirmation emails (eg #74226), or on your packing slip, or by logging into your Dpersonality account.
If you have any questions you can contact our customer service team who will be happy to help.
How do I create a return label?
To return or exchange an item, please visit our online returns portal to create your return label.
You'll need the zip code of the address the package was delivered to, and also your order number. Your order number can be found in your order confirmation and shipping confirmation emails (eg #74226), or on your packing slip, or by logging into your Dpersonality account.
If you have any questions you can contact our customer service team who will be happy to help.
How will I know if you have refunded me?
If your return is accepted, your refund will be processed and applied to the original method of payment.
Note that it can take 3-5 business days for the credit to reflect in your bank account due to varying processing times between financial organizations.
I’ve received an item as a gift, can I return or exchange it?
Please note, items can only be returned directly to Dpersonality if they were purchased from www.dpersonality.com. Garments purchased through any other retailer must be returned to them.
To create a gift return or exchange, please visit our gift returns portal and follow the steps within the portal. You'll need the original order number and the zip code of the address the package was delivered to.
Once your return or exchange has been started, you will receive a pre-paid return shipping label via email (domestic returns only) and you may drop your package at your nearest carrier location.
If you have any questions you can contact our customer service team who will be happy to help.
