Ordering & Payment
Where is my order?
We usually ship orders within 1-2 working days. Once your order has shipped, you will be notified via email. If you have not received any email, you can check the status of your order using our online order tracker
If you have any questions you can contact our customer service team who will be happy to help.
Can I cancel or modify my order?
Once placed, our orders are sent straight to processing. Please do reach out to our customer service team, but we are unable to guarantee that your order will be intercepted in time.
Should we be unable to cancel it, please rest assured that we have a free and easy domestic returns process {https://dpersonality.com//pages/returns}
I’ve received the wrong item, what can I do?
We sincerely apologise for this issue, this is not within our standards. Please get in touch with our customer service team and they will rectify this for you.
If you could attach a picture of the product you have wrongly received it will help us speed up the process.
The item I want is out of stock, what can I do?
Most of our styles are produced in limited quantities, so once they’ve sold out they usually won’t come back. Occasionally we restock items from unworn returns, so please continue to check the website.
To ensure you get the style you want in your size, we highly recommend signing up for our newsletter so you’ll be the first to know when new collections launch each month.
Do I have to pay import duties or taxes on international orders?
Unfortunately, we do not cover duty and taxes on international orders. When your parcel is being processed at customs, you might be asked for payment before the carrier can hand over your shipment.
What methods of payment do you accept?
We accept Visa, Mastercard, American Express and Discover cards.
You can also pay using Klarna, PayPal, Apple Pay, Amazon Pay, Google Pay, and Shop Pay.
When selecting PayPal at checkout, you will be directed to the PayPal site to 'Log In' and review the amount shown before clicking 'Pay Now'. Once this transaction is complete, you will then automatically return to this website.
About Klarna's pay later in 4 interest-free instalments
What is Klarna?
Klarna is a global payments provider that works with retailers to give customers the smoothest online shopping experience by providing unique payment options and superior customer experience. Klarna has 2,500 employees around the world and is leading the way for alternative payments by serving 70 million consumers and 170,000 merchants. Learn more.
How do I pay in 4 interest-free installments?
Select 4 interest-free installments to split your purchase into equal payments, charged automatically every two weeks beginning at the time your order is confirmed (usually the shipment date). No bills are sent - you can simply sit back, relax, and enjoy your purchase. View complete terms.
Is there a fee to pay later in 4 interest-free installments?
There are no upfront fees or interest when you pay in installments through Klarna.
Will this affect my credit score?
When you choose to Pay later in 4 interest-free installments, Klarna may perform a soft credit check. This type of credit check will not impact your credit score.
How can I reach Klarna?
You can reach Klarna anytime at https://dpersonality.com/us/customer-service/.
